Richard Huntsinger is a Fortune 500 customer operations executive, management consultant, and business professor with broad international experience in enterprise technology companies leading business process transformation, product development, system integration, post-merger integration, and outsourcing management. Richard currently serves as Managing Partner of Huntsinger & Associates, where he is responsible for business planning, business process improvement, and IT enablement across global marketing, sales, and customer service for clients such as Hewlett-Packard, IBM, Hitachi, Business Objects, Sybase, and Align Technology. Richard lectures at the Haas School of Business, University of California, Berkeley, on international business and management
science.

Richard served several years at Hewlett-Packard in various executive positions and consulting engagements, overseeing global service operations for large outsourcing business customers and 70 million consumer electronics customers. There he led several service product development and transformation initiatives to automate operations management of the $1 billion outsourcing business, and led several enterprise-wide CRM initiatives, including transformation of HP.com Customer Care to a high-transaction-volume software-as-a-service model, the world’s largest PeopleSoft CRM system implementation, the Hewlett-Packard/Compaq post-merger CRM integration, and various 1-to-1 marketing programs. Earlier, Richard led development and market introduction of
several software-as-a-service, business software, computer hardware, and medical device products across well known Fortune 500, mid-size, and start-up companies.

Richard has an MBA from University of California, Berkeley and Columbia University, where he graduated with honors in the dual degree program. He has a BSc and MSc in Computer Science from California State University, Chico, where he graduated with Upsilon Pi Epsilon honors, and conducted additional post-graduate research in Computer Science at IBM Los Angeles Scientific Center and University of California, Los Angeles. He is an ASQ
Certified Six Sigma Black Belt.

MOT Course(s):

• MANAGING BUSINESS TRANSFORMATION PROJECTS

Haas School of Business Faculty Page